Casino Room Review
About Casino Room
Casino Room is a well-established Canadian online casino starting up in 2005. The founding members of Casino Room have been in the online casino industry since 1999, and they have remained on at Casino Room since its founding in 2005. They boast to be passionate about online gaming and experts in the field. Let’s take an in-depth look at Casino Room and what they can offer.
Customer Contact Options
English, German, Finnish, Norwegian, Swedish, Hungarian, Spanish
Interac, MuchBetter, EcoPayz, Visa, Mastercard, iDebit, Instadebit
Ellmount Gaming Ltd
Aim to process withdrawals within 24 hours
24/7 Live Chat, FAQ Section, Email, Telephone, Skype
Casino Room is constantly working with their developers to enhance the player experience, to continue to add new games to their expansive list of offerings, and to ensure that players have a safe and regulated environment for online gaming.
Casino Room has over 1,000 games in their offerings including live casino games, slots, jackpot games, table games, and game show games. They average one new game release per week.
Casino Room procures their games from the best online casino gaming suppliers in the industry. Suppliers such as Evolution Gaming, NetEnt, Play N’ Go, and Red Tiger Gaming.
Casino Room has a play for fun option on all of their games so you can both learn the game and see if you enjoy it before playing for real money.
Casino Room is not just available for desktop players, play your favourite games while waiting at the airport, riding the train, or on your lunch break at work with the mobile app. Get the online casino real money experience anywhere and any time in the palm of your hand.
Casino Room has a responsible gaming page that offers information on how to enjoy their favourite games in a safe and controllable manner. There are self-tests for addiction assessment, self-blocking capabilities to place limits on accounts, and links and telephone numbers if a player finds they need professional help.
Live gaming options
New games added every week
Generous welcome bonus
Over 1,000 games to choose from
24/7 customer service
Lack of information on bonus offers
Vague information about withdrawal periods
Unable to obtain important information without signing up
Casino Room Welcome Bonus
The Casino Room’s sign up bonus is one of the best online casino sign up bonuses available from an online casino in Canada. Casino Room’s 100% match up to $1500 on the first deposit is extremely generous. Not only do you get the 100% match, but you also qualify for 100 online casino free spins as an additional free bonus. Some terms and conditions to apply. See the list below for additional details.
- All new players over the age of 18 are eligible for the first deposit bonus with a minimum deposit of $15.
- Once the first deposit is made, you will get 30 free spins on Starburst right away. After that, you will get 10 free spins a day on Viking Voyage for seven days for a total of 100 free spins.
- The winnings from the free spins are capped at $100.
- The winnings from the free spins and bonus amounts must be wagered 35 times at some of the best Canadian online casino games that Casino Room has to offer before a withdrawal can be made. There is a list of eligible games that can be played with bonus money in the welcome offer terms and conditions.
- Deposits from Skrill or Neteller are not eligible for the sign-up bonus.
- All free spins and deposit bonuses are valid for 60 days.
- There is a maximum bet of $5 per spin for all bonus money.
Casino Welcome Offer
Casino Room Bonuses and Promotions
Casino Room has many bonuses and promotions to offer. Once you are a member, bonus games and special promotions will be specially tailored to your style of gaming.
Unfortunately, that is all the detail you can get without signing up. Casino Room does offer a generous sign-up bonus. For more information about the Casino Room sign up bonus, read the section above.
Casino Room Games
Casino Room has a wide selection of slots, live casino, jackpot games, and table games. Games are organized into categories such as slots, live casino, jackpot games, and table games, however, there is also a hot games section and a new games section.
The hot games section displays the top 12 hottest games at any given time. These games could be hot because many people are playing them or because many people are winning on them. Join up with one of the games to find out for yourself.
The new games section highlights the latest releases from Casino Room’s top game suppliers. Check out the newest games from Evolution Gaming, NetEnt, Play N’ Go, and Red Tiger Gaming. Casino Room averages one new game release a week so check in frequently to see what has been added.
Most Popular Online Slots
Here is a selection of some of the most popular online slot games that you can find at Casino Room
9 Masks of Fire
Gonzo’s Quest Megaways
Most Popular Games at Casino Room
The trending games section displays the top 5 most popular games at the Casino Room at any given time. There is a decent mix of table games, slots, and game show games. Here is the current top 5 list.
Online Casino Welcome Bonus
The Casino Room Mobile Experience
Casino Room has plenty of mobile options to choose from. You can download the app from the Google Play Store or Apple App Store for you Android or Apple devices anytime. The Casino Room app is compatible with Android tablets, iPhones, iPads, and even Kindles. Play anywhere, at any time of the day and sync your player’s account between your desktop and mobile device seamlessly.
If you do not want to download the app, there is a mobile version of the Casino Room website that you can access through your phone or tablet’s internet browser.
Casino Room VIP Program
Casino Room does not have an additional VIP or loyalty program separate from normal gameplay. They claim that they treat all their players like VIPs from day one giving them access to all their slot, jackpot, table, and live casino games. Additionally, new players and veteran players will be given offers of tailor-made bonuses, tournament invites and challenges specific to their gaming habits and style.
Casino Room Banking Options
Casino Room deposits are credited to your player account instantly. If for some reason your deposit is not being reflected in your player’s account, go ahead and contact Casino Room customer support staff with proof of purchase from your banking method. The finance department will complete an investigation and credit the funds manually into your account if deemed necessary.
The first withdrawal can be requested after 3 days of the account being active.
To complete a withdrawal, the user must provide a copy of a valid passport or identity card and a utility bill to confirm the place of residence.
Withdrawal requests may be refused if a player has breached Casino Room terms and conditions, if a player is under investigation for fraudulent activity, or if they have exceeded their withdrawal limits.
You can undo a withdrawal or change the withdrawal method at any time before your withdrawal transaction has posted. Go to the cash out page for an overview of pending transactions and edit them, as necessary.
When requesting a withdrawal, monitor your email account for any KYC requests from Casino Room. A KYC is a security process requesting additional documents to verify your identity and account information to process your withdrawal request. KYCs are common practice in the online gaming industry and is designed to protect both players and operators when transferring money online.
Casino Room Safety and Responsible Gambling
Casino Room has an elaborate section about responsible gaming with a self-test to identify addiction behaviours as well as a section where you can put limits and blocks on your account. Casino Room also has a responsible gaming task force that you can reach to anytime. This task force also monitors player’s accounts for any red-flag behaviours.
If you feel you are at risk of gambling addiction you may self-exclude yourself at any time and a mandatory self-exclusion period will bar you from making deposits or playing games.
Safety and Security
Casino Room have the following certifications and memberships.
Customer support can be reached in many different ways 24 hours a day, seven days a week. The quickest way to contact Casino Room is by live chat. The live chat feature is always at the bottom right corner of your screen. Simply click the chat icon and the instant chat will begin with one of the Casino Room’s customer service representatives. Casino Room boasts that their customer support staff is experienced and enjoy their work so you should not feel hesitant to ask any questions, no matter how simple they may be. The average customer service representative at Casino Room has 5 years of service.
• Comprehensive FAQ section
• Email – firstname.lastname@example.org
• Telephone – +1-587-806-5051
• Go to https://www.casinoroom.com/support for links for each customer contact option.
Casino Room Summary
In summary, Casino Room seems to have a lot of positives that outweigh their negatives. Overall, they are a well-established online casino with many experienced experts on their management team. They have been in operation since 2005. They have experienced customer support staff available 24 hours a day, seven days a week. They offer new games every week in addition to the over 1,000 games already available. They have a generous welcome bonus. Also, Casino Room offers a wide array of live gaming, jackpot games, table games, and slots available for desktop and mobile devices. Last, they take responsible gaming seriously and have tools in place to help you identify symptoms of gambling addiction and even provide resources and contact information to seek professional help.
Some of the negatives to note include the lack of information or vagueness on some of their policies concerning withdrawal times, minimum withdrawal amounts, and maximum deposit amounts. Also, a clear explanation of bonus offers and ongoing reward programs does not exist.
Overall, the website is somewhat user friendly but could be better with clearer informational pages devoted specifically to deposit and withdrawal methods, terms and conditions concerning deposits and withdrawals, and more detailed explanations of bonus offers and rewards.
Here is a selection of the most common questions we get asked about Casino Room.