Jackpot City Casino Review
About Jackpot City Casino
One of the best features about Jackpot City is that it has a frequent and consistent track record of awarding its gamblers with life-changing amounts of cash. Recently, for instance, a casino customer won $5.9 Million in the Mega Moolah Casino game.
Customer Contact Options
Over 29 languages
Visa, Mastercard, Interac, iDebit, MuchBetter, Apple Pay, Paysafecard
Between 1-4 days
24/7 Live Chat
Jackpot City boasts a robust offering of betting options like slot machines, live dealer games and table games. The site offers players access to an unmatched casino experience with Microgaming slots and other top casino game developers.
They also have 24/7 customer support, 128-bit SSL encrypted security and is easy to use. It is a great choice for both new and pro online casino players.
Upon signing up, you can claim a $1,600 bonus and even be rewarded with 2,500 loyalty reward points as well. Keep reading our in-depth 2021 review to find out more.
Good selection of secure banking options
24/7 Customer Support
Comprehensive Loyalty Bonus Programme
Cannot try games for free before you sign up
Very high rollover requirement for welcome offer
Jackpot City Casino Welcome Bonus
All new customers receive a $1600 Canadian welcome bonus.
The bonus does not include any free spins, but the deposit match amount is quite high to make up for this. After signing up players will be able to claim the bonus over their first four deposits. This is how the deposit match bonus is split up:
- First Deposit: 100% Deposit Match up to $400
- Second Deposit: 100% Deposit Match up to $400
- Third Deposit: 100% Deposit Match up to $400
- Fourth Deposit: 100% Deposit Match up to $400
There is no bonus code, you just need to sign up and deposit. The bonus will be instantly credited to your account.
However, as with all other bonuses, there are some terms and conditions that you should be aware of. In this case, please note the wagering requirements of 70x. This means that you must bet the value of your bonus 70x before the bonus money and any winnings convert to real cash which can be withdrawn.
Online Casino Welcome Bonus
Jackpot City Casino Bonuses and Promotions
There is a range of promotions for Canadian players from cash prizes to percentage match bonuses.
Unfortunately, you cannot see these offers until after you sign up, but once you do there are quite a few.
After signing up, we found that the casino was offering a promotion calendar highlighting all of their current promotions. With plenty of offers to choose from – including free spins, deposit bonuses and cashback deals – there’s a good chance you’ll find something perfect for your needs. From our experience, JackpotCity Casino consistently has fresh promotional material showcasing the best of what they have to offer Canadian players.
Once you join the online casino, it’s best to be aware that the offers may change at any time during the year so you have to sign up to see what deals are currently being offered. It is slightly unfortunate that you cannot see any of these promotions until after the sign-up process, but they have mentioned that they want to maintain an element of surprise by promising bonuses and not revealing too many details to those who have not signed up. Also, others have mentioned that not all customers get the same bonuses and it depends on your Loyalty Level. More on Loyalty Levels below.
Jackpot City Online Casino Games
Jackpot City casino has over 630 casino games, including more than 430 slots to choose from. The casino offers a diverse range of games, including regional and country specific options such as Australian pokie machines and UK-style pub fruit machines.
There are also over 70 different table games and an exceptional selection of 34 blackjack games with many varieties such as multiplayer or European blackjack. There are all the usual suspects, like baccarat, poker, roulette, and more.
One feature that we particularly like was that the site saves your latest games and your most played games in the casino lobby, so you can return to those games instantly without searching around. They have a wide range of games making it easy for both new and experienced players to find a game to match their preferences.
Most Popular Online Slots at Jackpot City Casino
Jackpot City has some of the most popular online slot games that you can find. The number one game software provider on the site is Microgaming, so they have the full suite of Microgaming slots. Microgaming won the EGR Awards 2019 for its ‘constant innovation with very high-quality software’. However, they are not the only game developer on the site and you can find games from other top-quality game providers as well.
Live Dealer Games
The live dealer games at Jackpot City casino are powered by multiple award-winning Evolution Gaming.
There are several ways to interact with the live casino’s dealers, including in-browser video streaming and text chat. The sound is crisp and always free of interrupting background noise, while the 3D graphics are bright and clear. Evolution Gaming’s live dealers are true professionals who ensure a friendly atmosphere around the table before, during, and after the game.
Live games make for a more immersive, dynamic experience with multiple cameras pointed around the function. You can choose to multitask and concurrently play multiple live roulette or baccarat games as well.
The live casino offers a full mobile experience with all games optimised for iOS devices and supported by Android.
Jackpot City Mobile Casino
Jackpot City has also been at the forefront of developing its casino to be completely mobile browser friendly. Online slots, blackjack, poker, and even progressive jackpot games can be enjoyed on Android, Windows and Apple devices on your browser. However, they also offer an app for both Android and iOS devices which add an extra layer of convenience. You can download the app directly from the Jackpot City site. They are easily found in the menu at the top of the page.
Jackpot City Mobile App
The Jackpot City app lobby has the same purple theme as the site and also shows the latest new slots game in the background. The apps are updated on a regular basis so all the games are available.
Online Casino Welcome Bonus
Jackpot City Loyalty Programme
Jackpot City’s loyalty programme is easy to understand and all players are immediately enrolled once they sign up and make their first deposit. Basically, the way it works is that every time you play for real money you earn points. Once you earn a certain amount of points you can trade them in for cash and other prizes.
You can trade them in for rewards such as free spins, credits and access to a dedicated customer support team. Loyalty points can be used on both desktop and mobile devices.
There are six loyalty tiers. As soon as you sign up you are awarded 2,500 loyalty points, meaning you move up to Silver Level.
Here are the Loyalty Programme stages, and how many points you need in order to unlock them:
- Loyalty Tier 1 – Bronze: 0 – 2,499 loyalty points
- Loyalty Tier 2 – Silver: 2,500 – 11,999 loyalty points
- Loyalty Tier 3 – Gold: 12,000 – 49,999 loyalty points
- Loyalty Tier 4 – Platinum: 50,000 – 124,999 loyalty points
- Loyalty Tier 5 – Diamond: 125,000+ loyalty points
- Loyalty Tier 6 – Privé: Invite only
Jackpot City Casino Banking Options
Banking is quick and safe. The casino has a 24-48 hour withdrawal processing time which makes the casino one of the fastest in Canada. The minimum deposit and withdrawal amount is $10.
A few years ago Jackpot City received some negative reports regarding their withdrawal times, but since then they have taken the necessary steps in order to improve this. It is good to see an online casino actually strive to improve based on customer feedback as that is not always the case.
In the table below you can see the available deposit methods and withdrawal options for Jackpot City in Canada.
Jackpot City Safety and Responsible Gambling
Jackpot City Casino is regulated and licensed by the Malta Gaming Authority and Kahnawake Gaming Commission. As we have mentioned in previous reviews, getting and maintaining these licenses means that the online casino has to fulfil certain requirements if they want to continue operating legally. The company is also endorsed for fairness and safety by eCOGRA, a third-party auditor and one of the world’s most trusted casino regulators.
Safety and Security
Jackpot City has the following certifications and memberships
Jackpot City has 24/7 live customer support through their live chat. All you need to do is press the Live Chat button, fill in some details, and you will get in touch with one of their very helpful agents. They provide customer support in 11 languages.
Jackpot City Casino Summary
With licenses from MGA and audited by eCOGRA, you know these are reputable agencies and they have plenty of great slots to enjoy with your welcome bonus. All this is on top of the more than 100 casino games you can play. Live, dealer-hosted tables from Evolution Gaming join the best progressive jackpots.
Here are the most common questions we get asked about Jackpot City online casino.